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Focus on the Customer

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Applicable performance measures to track progress for this goal are currently under development.

Focus on the Customer

People are at the center of everything we do.

Objectives for goal:

  • Be transparent, open, and forthright in agency communications.
  • Strengthen our key partnerships and relationships with a customer service focus.
  • Incorporate customer feedback and comments into agency practices, project development, and policies.
  • Emphasize customer service in all TxDOT operations.

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