HERO San Antonio Program

1. For what reason(s) did you need assistance? (mark all that apply; an answer to this question is required)

Flat tire
Out of fuel
Overheating
Dead battery
Mechanical problem(s)
Accident
Needed directions
Disabled in traffic
Disabled on shoulder
Needed tow
Other (please specify)

2. How did the HERO Operator know that you needed assistance?

HERO operator saw me
Another motorist called it in
Called 911
Called the HERO phone number
Don't know
Other (please specify)

3. How long did you wait for assistance?

Less than 10 minutes
10-20 minutes
20-30 minutes
30-45 minutes
45-60 minutes
Over 60 minutes

4. Was the HERO operator courteous?

Yes
No

5. Please rate the following regarding your HERO operator

6. Overall, how would you rate the HERO service?

5 Star	4 Star	3 Star	2 Star	1 Star

7. Additional remarks

8. Name of HERO Operator

Thank you for taking the time to respond to our survey about your experience with our HERO program.

We at the Texas Department of Transportation, in partnership with Serco Inc., hope you will share your experience with family and friends so that motorists become familiar with the HERO program and its benefits.