Toll Plaza Operations

TxDOT is seeking information that may assist in the development, deployment and operation of the customer service center (CSC), in-lane toll collection and facilities maintenance services supporting the department's toll roads. TxDOT is exploring options for procuring services from a prime vendor with high quality systems to support the operation of both the CSC and toll plazas for current and future toll facilities in Texas.

Industry Review Draft Specification Available on January 21, 2011

The Industry Review Draft specification issued on January 21, 2011 can be accessed using the links below. Interested parties should review the contents of the three volumes comprising the draft specification for Toll Operations and Customer Service Center Operators. The draft specification volumes are:

Volume I Instructions to Proposers (ITP)
Volume II Technical Provisions (with supporting attachments)
Volume III Agreement (agreement provisions and forms)

Pre-Proposal Teleconference

After review, interested parties should contact:

Kathy Garrett
Texas Department of Transportation
Texas Turnpike Authority
125 E. 11th Street
Austin, TX 78701-2483
(512) 874-9723
E-Mail

Please contact us from January 24, 2011 through January 28, 2011 to schedule a pre-proposal teleconference. The teleconferences will be held the week of January 31, 2011 through February 4, 2011.

Participation in a pre-proposal teleconference is optional and is not a prerequisite to responding to the formal Request for Proposal (RFP). However, participation in a pre-proposal conference may provide the vendor opportunities, in a relatively informal forum, to discuss the procurement process and questions regarding the draft specification with TxDOT officials.

Note: TxDOT is providing this material to allow time for establishing teams and organizing an approach to the project in advance of responding to the formal RFP. A formal RFP will be issued at a later date.

Industry Review Draft RFP issued January 21, 2011

Title	Format
DRAFT Specification Vol I: Toll Operations and Customer Service Center Operators
DRAFT Specification Vol II: Toll Operations and Customer Service Center Operators
DRAFT Specification Vol III: Toll Operations and Customer Service Center Operators

Previously Posted and Supporting Documentation

Title	Format
DRAFT RFP Respondents
DRAFT Specification for Toll Operations and Customer Service Center Operators
Request for Information: Customer Service Center and Toll Plaza Operations
Vendor Respondents

More Information

Toll Operations and Customer Service Center Operators - RFP